Technology · IT
Head of Infrastructure
Own the infrastructure that never gets to go down.
Own the end-to-end infrastructure behind a national lender and its contact centres — data center, network, cloud, end-user computing and telephony — and lead the managers who keep it always on.
- Function
- Technology · IT
- Reports to
- Chief Information Officer
- You lead
- 8–12 managers and their teams
- Location
- Metro Manila, Philippines
The mission
The Head of Infrastructure sets the strategy and takes end-to-end ownership of Home Credit Philippines’ infrastructure landscape: data center, on-prem platforms, cloud environments, networking, end-user computing and the supporting infrastructure behind business-critical systems.
What you’ll own
01
Set the direction
- Define the target architecture across compute, storage, network, end-user and hybrid cloud
- Own capacity, lifecycle and technology-refresh strategy
- Drive the roadmap from today’s state to the target, aligned to business growth and regulation
02
Keep it always on
- Own uptime across data center, network, end-user computing and the telephony behind call-center operations
- Build real-time monitoring, observability and operational dashboards
- Design for resilience: high availability, redundancy, failover
- Enforce incident, problem and change discipline for rapid recovery
03
Modernise, selectively
- Modernise on-prem platforms and adopt cloud where it genuinely fits
- Standardise, consolidate and simplify the footprint
- Move workloads between on-prem and cloud based on cost, performance and regulation
04
Automate the run
- Automate provisioning, patching, monitoring and recovery
- Replace manual operations with standard builds, scripts and tooling
- Use infrastructure-as-code and pipelines for faster, more consistent deployments
05
Be ready for growth
- Make sure infrastructure is ready for application launches, call-center scaling, expansion and peak demand
- Deliver the infrastructure for strategic programmes
- Guarantee performance, scalability and integration readiness for critical platforms
06
Own the economics
- Own total cost of ownership across on-prem and hybrid
- Create cost transparency across compute, storage, network, licences and managed services
- Optimise OPEX and CAPEX through capacity planning, vendor optimisation and asset lifecycle
- Govern budget, procurement and demand
07
Protect and recover
- Align infrastructure with BSP (the Philippine central bank), regulatory and internal IT-risk requirements
- Own patching, vulnerability management and hardening
- Lead business continuity and disaster recovery, including failover testing
- Keep environments secure, auditable and controlled
08
Govern the partners
- Own governance of managed service providers across infrastructure operations
- Make sure service ownership is clear and SLAs and KPIs are met
- Integrate internal teams and MSPs so there are no siloed operations
- Actively manage vendor performance, cost and contracts
09
Build the team
- Build a high-performing infrastructure organisation with strong run discipline
- Keep critical roles stable — network, end-user, data center operations
- Upskill the team in hybrid infrastructure, automation and modern operations
- Plan succession and bench strength for key technical roles
10
Lead the big programmes
- Data center build or migration
- Infrastructure refresh and platform consolidation
- Infrastructure for AI and analytics needs
How success is measured
High availabilityBusiness uptimeService-level achievementBusiness continuity & disaster recovery to BSP and company standardsProject and initiative deliveryEfficiency through automationBudget control and cost savingsNo critical governance or security incident, no overdue actions, no patches outside SLAAttrition, upskilling, engagement and succession
Who we’re looking for
Need to have
- Bachelor’s degree in Information Technology, Computer Science, Engineering or a related discipline
- 15+ years in IT, including 7–10 years leading infrastructure in enterprise or regulated environments (financial services, telco, large-scale platform operations)
- Operated at scale: at least 500 virtual machines (ideally 1,000+) with a primary and a disaster-recovery data center
- A track record as Head of Infrastructure, Head of Network or Senior Infrastructure Lead across data center, compute, storage, network and end-user environments — hybrid, on-prem dominant with cloud integration — leading teams of 20–50+ engineers, internal and MSP
- Experience running business-critical, always-on, 24x7 environments with strict availability SLAs and high-volume, customer-facing platforms such as call center or digital channels
- Proven ownership of uptime, incident/problem/change discipline, capacity planning, lifecycle management and platform resilience
- Proven MSP and vendor governance: outsourced operations, SLA/KPI accountability, contracts and cost
- Strong financial accountability: TCO, OPEX/CAPEX planning, cost transparency
- Experience with regulatory and security requirements: IT risk management, audit and compliance (BSP or equivalent), patching, vulnerability management, hardening
Nice to have
- Multi-country or regional experience supporting distributed operations
- Data center transformation, consolidation or migration programmes
- Hybrid cloud adoption: on-prem to cloud migration, cloud cost governance, workload placement
- A similar stack: virtualisation (e.g. VMware), Oracle and enterprise databases, Linux and Windows servers, enterprise networking, backup and recovery (e.g. Veritas), enterprise storage (all-flash, SAN, HCI)
- Call-center and telephony infrastructure
- Automation and modern practices: scripting, infrastructure-as-code, monitoring tools
You are…
A technologist who loves to keep learningExperiments and innovates, balanced with sensible risk-takingSharp analytical and problem-solving skillsStrong team leadership, communication and interpersonal skillsStrong stakeholder managementStrong controls mindsetHappy to dive into the detail while holding the overall direction
Who you’ll work with
Inside the company
- Relevant ExCo members
- Senior leaders and managers of the departments you serve
- Peers in Architecture, Technology Operations, Cloud & Platforms and Development
- End-users, to understand how reliable the services really are
Outside the company
- Strategic vendors and partners
- Technologists at non-competing companies, on emerging trends and best practices
You lead 8–12 direct reports — the IT Infrastructure, Network, End-User and Service Delivery managers, plus other roles as needed — and report to the Chief Information Officer.
We don’t publish salary or benefits figures here on purpose — the full package (pay, relocation support, benefits) is best explained honestly, in context, on a call.